How Technology Helped UPS to Boost Its Customer Service

UPS installed telematics in approximately 83,000 vehicles by the end of 2015. This technology helps to measure a truck’s performance and condition, and it records data on 200-plus related elements. Important metrics include speed, RPM, oil pressure, seat belt use, the number of times the vehicle is placed in reverse, and idling time. Along with this, the refined data and driver coaching enable the company to minimize fuel consumption, maintenance costs, and emissions.

UPS’s Next Generation Small Sort (or NGSS) technology minimizes the amount of memory necessary to sort a package. The packages are sorted to bins tagged with flashing lights, rather than storing addresses. This technology reduces training time and has been installed in nearly 300 sites globally.

View more information: https://marketrealist.com/2016/04/how-technology-helped-ups-to-boost-customer-service/

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